How to Manage E-mails, e-mail accounts, e-mail forwarders, create e-mail address autoresponder.

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Knowledge Base - Frequently Asked Questions

These articles have been written to help you quickly find an answer to some of the most frequently asked questions regarding our services. You can browse the Questions & Answers by clicking on the topics below. If you can't find the answer to your question in our FAQ, please don't hesitate to contact us!

Back | How to Manage E-mails

Articles In This Category:

How to create a new e-mail account/alias?

First, log in to your Control Panel using your account username and password.

In order to create a new e-mail account (mailbox), follow these steps:

  1. Go to the E-mail Manager section of the Control Panel.
    A page will open that let you enter the details of the new e-mail account.
  2. Type a desired name to be used in the e-mail address (e.g. Your.Name) in the field "E-mail address", select a domain name (e.g. yourdomain.com) from the drop-down menu and enter a password which will be used to access the mailbox later on. You may also choose to activate the "catch-all" feature, or set an autoresponder at this time.
  3. When you are ready, click on the Create E-mail button to create your new e-mail account.

Note: A catch-all account receives all e-mails that has been sent to your domain name, even if it is sent to an e-mail address which does not exist. Please note that having a catch-all account increases the possibility of receiving spam/junk e-mail messages. A catch-all account can be used for receiving e-mails only.

In order to add a new e-mail alias (address), follow these steps:

  1. Go to the E-mail Manager section of the Control Panel.
  2. Click on the Alias icon next to the mailbox for which you would like to add an alias. On the page that opens, enter the desired alias before the "@" sign and select a domain/subdomain from the drop-down menu.
  3. Click on the Enable button to add the alias.

How to setup and access my e-mails?

In order to check your e-mail and send new e-mail messages, you can use either a web-based client or an e-mail client installed on your computer (such as Outlook Express, Mozilla Thunderbird, etc.)

1. You may use both a POP3 or IMAP e-mail client with the following settings:
Incoming mail server (POP3/IMAP): mail.properhost.net
Outgoing Mail Server (SMTP): mail.properhost.net
Username: The name of your e-mail account (may be different from your e-mail alias)
Password: The password to your e-mail account

Note: The outgoing mail server (SMTP) requires authentication.
You should look for an option similar to "My server requires authentication" in your e-mail client. The username/password is the same as for incoming e-mail.

2. To use the Webmail client, log in here:
http://www.properhost.net/login.html

You can also access the Webmail from inside the Control Panel. If you need help using the Webmail, please contact support.

How to delete an e-mail account/alias?

Log in to the Control Panel and go to the E-mail Manager section. Here you will see a list of all the e-mail accounts and aliases currently added to your account.

To delete a particular e-mail account or alias, simply click on the Delete icon next to the e-mail address you would like to delete.

How to change the password of an e-mail account?

First, log in to your Control Panel and navigate to the E-mail Manager section.

Now, just click on the Password icon in the Options column, next to the corresponding e-mail account, and type in the desired password in both fields. Hit the Change password button to apply the changes.

How to set an autoresponder?

You can set an autoresponder to a mailbox and all e-mail addresses attached to this mailbox.

Go to the E-mail Manager section of the Control Panel and click on the Autoresponder icon in the Options column.

On the next page simply type the message for the autoresponder into the Message section and hit the Submit button. A reply e-mail containing this text and the original subject will be sent automatically to all received e-mails.

The Reset button will automatically restore the last submitted message text.

How to remove an autoresponder?

Go to the E-mail Manager section of the Control Panel and click on the Autoresponder icon in the Options column.

Then simply press the Disable button.

How to forward all e-mail messages to another e-mail address of mine?

Go to the E-Mail Forwarding section of the Control Panel and select from the drop-down menu the e-mail address, for which you want to activate e-mail forwarding.

Enter the e-mail address to which all incoming mail will be forwarded in the blank field and click the Enable button.