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Knowledge Base - Frequently Asked Questions
These articles have been written to help you quickly find an answer to some of the most frequently asked questions regarding our services. You can browse the Questions & Answers by clicking on the topics below. If you can't find the answer to your question in our FAQ, please don't hesitate to contact us!
Back | Account Settings
Articles In This Category:
- Can I change my hosting plan?
- Where can I check my account usage? How many resources I have used?
- When will my hosting account expire?
- How can I renew my hosting plan?
Can I change my hosting plan?
Yes, you can change your hosting plan but only by upgrading it to a higher plan. Hosting plans cannot be downgraded. To upgrade your hosting plan, click on the Change Plan link under Upgrades in your Control Panel, or contact support for assistance.
Where can I check my account usage? How many resources I have used?
There is an Account Usage table in your Control Panel (look on the left side). It shows briefly the services your hosting plan includes - what you have used and what is still available.
For example: You need to know how much traffic you have left for the current month? Just take a brief look at the Account Usage table and you will see the amount of traffic you have currently used this month displayed in the In Use column and the amount of traffic left in the Available column.
You may also monitor in detail how much CPU and MySQL resources your account uses, in the Load Stats and MySQL Stats respectively (located in the Live Stats menu)
When will my hosting account expire?
The expiration date of your hosting plan can be seen on the second line of the Account Usage table (below the Plan name), which is on the left side of the Control Panel. You will also receive a warning e-mail 14 days prior to the expiration date.
How can I renew my hosting plan?
You can renew your hosting plan from the Renew Plan section of the Control Panel. Just click the Renew Plan link on the left (below Upgrades), and complete the steps using the Next and Back navigation buttons. Your hosting plan will be renewed right after the payment process is completed successfully.
If a problem occurs during the renewal process, contact the support by opening a ticket from the Help Center -> Open New Ticket section of the Control Panel top menubar.
Note: If you have ordered any additional services before, via the Add Services menu, you will see a list of all upgraded services below your hosting plan's description. In case you want to renew the additional services as well, just mark the checkboxes in front of them.
